Common issues

Verify at least one delivery server is active and passes Test email. Check the campaign status — drafts must be started/scheduled.

Emails are not sending

• Verify at least one delivery server is active and passes Test email.
• Check the campaign status — drafts must be started/scheduled.
• Queue workers must be running for queued sends (queue:work or Horizon).

Import fails or is slow

• Large CSVs are processed in the background — check queue workers.
• Ensure the file is UTF-8 and the email column is mapped.

Links are not tracked

• Confirm open/click tracking is enabled on the campaign.
• A verified tracking domain improves link reputation.